Frequently Asked Questions
ORDERING AND PURCHASING
Varaluz products are available through our trusted network of authorized resellers. If you're a distributor and want to carry our line, reach out here to start the conversation.
You can shop Varaluz through showrooms and online retailers across the country. Use our Reseller Locator to find a showroom near you or browse online through one of our authorized partners.
Yes! We offer a dedicated Trade Program for qualified professionals in the design, architecture, and construction industries. Apply here to access exclusive pricing, personalized support, and insider perks.
Interior designers, architects, contractors, developers, and other qualified professionals in the design or build industry are eligible to apply. If you're creating beautiful spaces for others, we want to help you light them up. Apply for a Trade Account here.
Exclusive trade pricing, personalized support, access to custom capabilities, sneak peeks at new collections, and resources that help you close the sale. Basically, we make it easier for you to do what you do best—with gorgeous lighting on your side.
Yes. Approved Trade and Retail Account holders can place orders directly through their designated Varaluz representative or our customer service team. You’ll also have access to special-order forms and support materials tailored for your channel.
PRODUCT USE AND CUSTOMIZATION
Absolutely. Many of our designs proudly light up boutique hotels, restaurants, lounges, medical facilities, and more. Bold, thoughtful design meets hardworking durability—that’s how we roll.
We do—and we love it! At Varaluz, customization isn’t an afterthought—it’s part of our creative DNA. From initial concept to final craftsmanship, we can work with you to design a one-of-a-kind piece that’s completely your own. Whether you're reimagining a current fixture or creating something from scratch, we’re ready to bring your vision to light. Contact us to begin your custom journey!
SPECIFICATIONS & INSTALLATION
On the product page for your fixture, look for the “Downloads” section—it’s located right at the top of the Options area. There you’ll find the Specifications Sheet, Installation Guide, and even hi-res product images.
Every Varaluz piece begins with a spark of inspiration. From there, our fixtures are brought to life at CIANA’s world-class manufacturing facilities located around the globe. We take pride in pairing artistic vision with exceptional craftsmanship, using both locally and globally sourced materials to deliver quality, character, and story in every piece.
WARRANTY AND SUPPORT
They sure are! Our Residential fixtures are backed by a Lifetime Limited Warranty. For commercial installations, we offer a 5-Year Warranty. You can find all the details on our Warranty Page below.
If you purchased through a lighting showroom or online reseller, your first step is to reach out to them directly. They'll coordinate with us to make things right!
Mistakes happen! Please contact the reseller where you placed your order—they’ll help arrange an exchange or return.
CLEAN AND CARE
Most of our fixtures just need a soft, dry cloth to stay looking their best. Avoid harsh chemicals, abrasives, or cleaners with vinegar, acid, or ammonia.
Special note on Mercury Glass:
Dust gently with a feather duster only—no cloths or cleaners, please, or you might lose that lovely antique finish.
Here’s our go-to polish guide:
- Chrome/Polished Nickel: Simichrome Polish
- Polished Silver: Goddard’s Polishing Cloth
- Bronze & Gunmetal: Bri-Wax
- Natural/Antique Brass Finishes: Brasso (to brighten or remove patina)
- Soft Silver & Soft Brass: Just a soft, dry cloth—no polish needed